A hand when you need it
Let’s get it sorted.
A question about your scan, evidence or purchase? We’re here to help.
Contact support
Get help with your scan
Sign in to send a request and read replies alongside your report history.
Contact supportCan’t sign in? Email hello@pickuplens.app.
A few useful answers.
Is PickupLens a mobile app?
Yes. PickupLens is a rental-car inspection app for iPhone (iOS) and Android. Use the mobile app for your walkaround and review. The website’s customer portal gives you access to reports, account settings and support, while private upload links let someone add videos in a browser.
Can I use a video I already recorded?
Yes. Add one or more supported videos to an unfinished scan. You can also share a private upload link with someone who has the footage.
Can PickupLens guarantee that every mark is found?
No. AI photo checks are a second pair of eyes and can miss damage or mistake reflections for marks. Check the car yourself, review suggestions and add anything else you notice.
Is the return scan included?
Yes. One paid collection scan includes an optional return scan for the same rental.
Where are my reports?
Open your reports in the mobile app or sign in to the website’s customer portal with the same Apple or Google account. Use the same sign-in method too: Apple and Google accounts are not automatically linked.
What if my upload stops?
Keep the original file and return to the same browser or app. Saved progress can help you retry. The original is not backed up until the upload is confirmed.
How do I ask about a refund?
Open a support request under your account and choose Refund request, or email us. Refund handling depends on the store used for the purchase.
Before your next rental